Personal Agent

• Can be described as accurate, organized and productive
• Are organized and able to track a volume of individual tasks over time
• Enjoy connecting with colleagues and your community to make long lasting relationships
• Are experienced in coordinating and cultivating community resources to meet individualized needs
• Can facilitate clear and efficient communication
• Embrace collaboration and commitment to your team and those you serve
• Possess the ability to comprehend and explain complex information in a way a variety of people can understand.

As a Personal Agent, you support a caseload of 37-39 adults living independently in the community and experience a wide array of developmental disabilities. Some may also experience mental health conditions and addictions, or be youth transitioning into adulthood. You assist them (and their families) to navigate the support services system, including: using person-centered planning techniques to assess their needs and develop plans and goals; securing resources and services (in areas such as employment, housing, crisis, and direct support providers); and addressing their health and safety needs.

Personal Agents advocate with and on behalf of the adults they support. As a Personal Agent, you will provide problem-solving (sometimes on an urgent basis) for your caseload. You will also manage intensive paperwork, including plan development, billing, caseload files, and correspondence. Finally, you will monitor the quality of services, and ensure choice and independence.

Average Wage Range

$17-$25 per hour
 

You will have experience in developmental disabilities, social services, mental health or a related field.  In addition to experience in the field, many Personal Agents will hold a Bachelor’s degree or equivalent work experience in developmental disabilities, social services, mental health or related fields.

All Personal Agents must be able to pass pre-hiring screenings, including a reference check and a criminal history background check.